Privacy Policy

THE DATA CONTROLLER

The entity responsible for processing your personal data is:

• Company Name: Drappoff
• Registered Office Address: 7703 Kelburn Lane, Charlotte, North Carolina, USA
• Contact Phone: (+1) 980-361-1860
• Contact Email: support@infinanze.com

THE DATA WE COLLECT

We collect data across three general categories to make your Drappoff experience smooth, fast, and safe.

HOW WE USE YOUR PERSONAL DATA

We process your data strictly to fulfill our contract with you, under legitimate business interests, or to satisfy legal mandates:

• To Provide Services: Registering your account, matching Passengers with Drivers, calculating upfront pricing, and tracking live trips.
• To Ensure Safety: Verifying driver identity documents, tracking routes in real-time, and running our in-app safety features.
• To Provide Customer Support: Investigating and resolving ride complaints or technical bugs.
• Marketing and Communications: Sending push notifications or SMS alerts regarding your rides, or promotional updates about new features (which you can opt out of at any time).

HOW AND WITH WHOM WE SHARE YOUR DATA

We do not sell your personal information. We may share data only in the following circumstances:

• Passengers and Drivers (Shared Mutually):
  • Passengers see the Driver’s name, photo, vehicle make/model, license plate number, and real-time location.
  • Drivers see the Passenger’s pickup name and pickup/drop-off locations. Phone numbers are masked/anonymized during text or phone communication.
• Service Providers: Payment processors, cloud hosting networks (e.g., AWS, Google Cloud), and mapping/navigation providers (e.g., Google Maps API).
• Legal & Law Enforcement Authorities: If we receive a legally binding request from law enforcement, regulatory bodies, or court orders to protect public safety or comply with United States federal and state laws.
• Business Transfers: In connection with mergers, acquisitions, or asset sales.

DATA RETENTION

We store your personal data only as long as your account remains active or as required by law.

• Account Data: Retained for the lifetime of your active profile.
• Financial & Transactional Records: Retained for 7 years following a transaction to comply with IRS and state financial reporting laws in the United States.
• Deleted Accounts: If you request account deletion, we purge or anonymize your data within 30 days, unless we are legally required to preserve it due to an ongoing dispute, safety investigation, or an unresolved debt.

YOUR DATA PRIVACY RIGHTS

Depending on your residency, you have the right to exercise control over your data (including rights under US State Privacy Laws where applicable):

• Right of Access & Portability: Request a copy of the personal data we hold about you.
• Right to Rectification: Correct inaccurate or incomplete details inside your app profile settings.
• Right to Erasure ("Right to be Forgotten"): Request that we permanently delete your account and personal data, subject to legal retention overrides.
• Withdraw Consent:You can turn off device location tracking permissions at any time via your smartphone's native settings.

To exercise any of these rights, please contact our support team at support@infinanze.com.

SECURITY MEASURES

We implement rigorous administrative, technical, and physical security measures to shield your personal data from unauthorized access, loss, or alteration. Data transferred through the Drappoff app is encrypted in transit using Transport Layer Security (TLS) and Secure Sockets Layer (SSL) standards.

CHANGES TO THIS PRIVACY POLICY

We may revise this Privacy Policy periodically as our platform grows. When updates occur, we will adjust the "Last Updated" date at the peak of this page. If we implement substantial changes, we will notify you through an in-app banner alert, a push notification, or an explicit email notification.